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Privacy Policy for Copeland Fabric and Wool
Last updated: Tuesday 17th February 2026
Copeland Fabric and Wool (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.
This policy applies to users in the United Kingdom only.
1. Who we are
Business name: Copeland Fabric and Wool
Address: 73a High street, Cleator Moor CA25 5BW
Email: copelandfabricandwool@gmail.com
Telephone: 01946 458 133
We are the data controller for the personal data we collect.
2. What personal data we collect
We may collect and process the following information:
Name
Email address
Postal address
Telephone number
Order and payment information (including transaction details but not full card numbers)
Any information you provide when contacting us
Technical data such as IP address, browser type and device information
Website usage data (for example pages visited and time spent on the site)
3. How we collect your personal data
We collect personal data when you:
place an order on our website
create an account (if applicable)
contact us by email, contact form or telephone
subscribe to emails or newsletters (if offered)
browse our website (through cookies and similar technologies)
4. How we use your personal data
We use your personal data to:
process and fulfil your orders
manage payments and refunds
communicate with you about your orders or enquiries
provide customer support
improve our website and services
send marketing communications (only where you have consented or where permitted by law)
comply with legal and regulatory obligations
5. Lawful basis for processing
Under UK data protection law, we must have a lawful basis for using your personal data. We rely on the following:
Performance of a contract – to process and deliver your orders
Legal obligation – to meet our legal and accounting requirements
Legitimate interests – to run and improve our business and website
Consent – where you have agreed to receive marketing communications
6. Cookies
Our website uses cookies and similar technologies to improve your experience and to understand how our website is used.
You can control or disable cookies through your browser settings.
Further details are provided in our Cookie Policy (if available).
7. Who we share your personal data with
We only share your personal data where necessary. This may include:
payment service providers
delivery and courier companies
website hosting and IT service providers
professional advisers such as accountants
All third parties are required to keep your personal data secure and to use it only for the purposes we specify.
We do not sell your personal data.
8. International transfers
We aim to store and process your personal data within the United Kingdom.
If any of our service providers process data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
9. How long we keep your data
We only keep your personal data for as long as necessary for the purposes set out in this policy, including to meet legal, accounting and reporting requirements.
10. Your data protection rights
Under UK data protection law, you have the right to:
access your personal data
request correction of inaccurate or incomplete data
request erasure of your personal data
restrict processing of your personal data
object to processing of your personal data
request transfer of your personal data
withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us using the details in section 1.
11. Marketing communications
If you choose to receive marketing from us, you can opt out at any time by:
using the unsubscribe link in our emails, or
contacting us directly.
We will never send marketing messages without a lawful basis.
12. How we keep your personal data secure
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.
13. Children’s data
Our website and services are not intended for children, and we do not knowingly collect personal data from children.
14. Complaints
If you are unhappy with how we handle your personal data, you have the right to make a complaint to the UK data protection authority.
We would, however, appreciate the opportunity to deal with your concerns first, so please contact us in the first instance.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “last updated” date will be revised.